Meters
Advanced Metering Infrastructure
Highlands Ranch Water is implementing a phased installation of new water meters that utilize Advanced Metering Infrastructure (AMI). AMI utilizes smart meter infrastructure to send water meter data to Highlands Ranch Water using cellular technology.
Highlands Ranch Water will utilize a new tool called EyeOnWater enabling customers with the new AMI water meters to review and analyze their water usage patterns at the touch of a screen. Once an AMI meter is installed, it should take about one week for meter to be setup in EyeOnWater. After the setup is complete, customers can download a free app on their smartphone to easily access information anytime.
Set Up Your Account
Create an account with EyeOnWater and learn how to use the new tool.
Download a printable instruction sheet to set up an account on EyeOnWater or follow the steps below.- Visit EyeOnWater to create your account. Enter your service or billing zip code and your Highlands Ranch Water account number.
- Enter your name and email address when prompted. Confirm the address, and then create and confirm a password. Passwords must be 8 to 16 characters long.
- Check your email for a verification message.
- Click on the link in the email to verify your email address.
- After clicking the link in your email, enter your email address and password to sign in.
- Once you're logged in, you'll be able to view your water consumption and even set a leak alert.
Frequently Asked Questions
Our meter replacement program is on-going and water meters need to be replaced approximately every 20 years.
Highlands Ranch Water replaces approximately 1700 water meters every year.
No, Highands Ranch Water rates will not be increased to pay for this updated technology. Highlands Ranch Water's meter replacement program is included in our annual operations budget.
Yes, you do have to be home during the meter replacement, as most water meters are located inside residential properties.
Yes, the majority of water meters in Highlands Ranch are located inside your home in the basement, crawlspace or garage.
Highlands Ranch Water will notify the point of contact we have in our billing records for your apartment management or HOA. Since the work will occur at the meter for your building or complex, there should be little impact on the specific units.
Yes, water may be turned off for a short time during the meter replacement.
Yes, all water meters are calibrated by the manufacturer prior to installation.
AMI technology has been around for over a decade and is being adopted by water utilities across the country. The water meter itself, is the same technology that has been used for close to a century.
Meter data will be collected monthly for billing purposes. AMI also provides water usage patterns to assist customers with water conservation.
Highlands Ranch Water will develop a customer portal once the AMI system integration is complete. The web-based portal will provide a secure environment for customers to view their water usage, set alerts and learn more about water saving programs.
Highlands Ranch Water has been reading meters electronically since 1999. Water meters are uniquely programmed for each customer's property.
Highlands Ranch Water is beginning AMI installations in 2020 and is estimating that all residential water meters will be AMI by 2040.
Yes, our system database notifies us when a meter is due for replacement. Individual residents will receive a blue tag on the garage door, notifying you to call and set-up an appointment.
The new AMI technology can help you verify water use patterns that may lead to high bills and identify leaks before they can cause damage your home.
Yes, this system uses the same secure technology used in most cell phones.
The physical meter can last up to 25 years, however the battery that is used to send the information is warrantied for 20 years.
The meters will be installed by Highlands Ranch Water employees.
They drive company vehicles with the Highlands Ranch Water logo, and also carry ID cards identifying them as an employee of Highlands Ranch Water.
Yes, your meter located in the basement, crawlspace or garage should have enough room around it for our technician to work easily during the replacement.
Section 4.4 of the Highlands Ranch Rules and Regulations allows for Highlands Ranch Water to have a right to inspect at all times all facilities connected to, or to become connected to, the District's facilities. Authorized employees shall be allowed free access at all reasonable hours to any building or premises receiving water service to insure compliance with these Rules and Regulations. A penalty based on the schedule below will be assessed for all customers who fail to provide access after proper notice has been provided. Below is the fee schedule for non-access:
- First Billing Period: $50 Penalty
- Second Billing Period: $100 Penalty
- All Subsequent Billing Periods: $250 Penalty